This is an example incident

Mon, 06 Feb 2023 07:30:33 +0000

Feb 6, 07:30 UTC
Resolved - Empathize with those affected and let them know everything is operating as normal.

Feb 6, 07:20 UTC
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise.

Feb 6, 07:26 UTC
Identified - As you continue to work through the incident, update your customers frequently.

Feb 6, 07:56 UTC
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.